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Operational Support
Operational Support

Technology applications are the empowering foundation of business. They affect the vitality of delivering information and functionality to key customers, employees and business partners. At Mindview we offer a flexible Application Lifecycle Management (ALCM) portfolio to choose from, all delivered across the full continuum of the life cycle.

Our proven four-phase delivery methodology facilitates the design and implementation of Oracle Fusion Middleware, Application and Data Security solutions. MindView’s Fusion Middleware practice focuses on delivering Identity management (“IdM”) and Service-Oriented Architecture (“SOA”) solutions while the data security practice enables organizations to develop and implement data security programs to secure sensitive applications and data.

Oracle Fusion Middleware solutions are typically executed in phases. Some of the challenges organizations continue to encounter while supporting the Fusion Middleware solution on a day to day basis are

  1. Multiple technological applications needs to be configured and support the integration between individual applications
  2. Understanding the business requirements / problem.
  3. Skilled Manpower
  4. Continuous Quality Testing
  5. Product Upgrades and updates on a continuous basis
  6. Evolving business needs
  7. Middleware Teams Co-ordination
  8. Meeting service level expectations

All the above put an additional burden on the administrative and operations staff. Fusion Middleware Support Services from MINDVIEW are aimed at relieving enterprises from the challenges associated with incidents that cause disruption in the day to day operations of the middleware solution deployed.

Support Services

MINDVIEW offers Fixed Price, Service Level based Fusion Middleware Support Services and organization has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests.

Our Services includes:

  1. MindView team helps both large and small companies implement software solutions quickly and cost-effectively by coupling our deep knowledge of Oracle eBusiness Applications and Fusion Middleware.
  2. MindView maintain a team of highly skilled, experienced and domain expertise professionals who can manage product implementations from start to end.
  3. Our organization leverages extensive industry expertise, in addition to proven methodologies developed over the years, to meet the diverse and unique needs of each of our Customers.

Methodology

In developing our project execution model, we at MindView Technologies adhere to the international standards like CMMI-SW, Rational Unified Process and ISO 9001:2000 to make the project flow easy and transparent for the Customer. Every project has its 9 stages, which are:

  1. Inception
  2. Requirements Management
  3. Proof Of Concept
  4. Software Solution Development
  5. System Integration
  6. Quality Assurance
  7. Implementation
  8. Application Maintenance
  9. Documents

MindView Strategic Development Model

Benefits

Fusion Middleware Support services will provide the following benefits to customers.

  1. Reduction in costs related to day to day support
  2. Improved Availability and Performance of the Identity Management Solution
  3. Utilization of Internal Resources on other value add activities
  4. Reduction in costs related to training and re-training of internal staff for support and operations
  5. Access to skilled resources on Fusion Middleware

 

 

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